LLI refund policy for full-time ESL programs

1) If the institution receives tuition from the student, or a person on behalf of the student, the institution will refund the student, or the person who paid on behalf of the student, the tuition that was paid in relation to the program in which the student is enrolled if:
(a) the institution receives a notice of withdrawal from the student no later than seven days after the effective contract date and before the contract start date; or
(b) the student, or the student’s parent or legal guardian, signs the student enrolment contract seven days or less before the contract start date and the institution receives a notice of withdrawal from the student between the date the student, or the student’s parent or legal guardian, signed the student enrolment contract and the contract start date.

2) The institution will refund the tuition for the program if the student is enrolled in the program without having met the admission requirements and did not misrepresent his or her knowledge or skills when applying for admission.

3) If the institution receives a notice of withdrawal from a student:
i. at least 30 days before the contract start date, the institution may retain up to 10% of the tuition due under the student enrolment contract, to a maximum of $1,000
ii. less than 30 days before the contract start date, the institution may retain up to 20% of the tuition due under the student enrolment contract, to a maximum of $1,300.
(b) after the contract start date
i. and up to and including the date on which 10% of the hours of instruction have been provided, the institution may retain up to 30% of the unused tuition due under the student enrolment contract.
ii. and after the date on which more than 10% but before the date on which 30% of the hours of instruction have been provided, the institution may retain up to 50% of the unused tuition due under the student enrolment contract.
(c) A withdrawal letter shall be provided to the institution along with the supporting documents, which includes and not limited to the letter of acceptance of another institution, proof of purchased return ticket to the home country, or medical note.

4) The institution will not refund the following fees paid in relation to the program in which the student is enrolled:
(a) administrative fees;
(b) application/registration fee;
(c) assessment fees;
(d) fees charged for textbooks or other course materials, including equipment and uniforms, and any other fees prescribed.

5) Refunds required under this policy will be paid to the student, or a person who paid the tuition or fees on behalf of the student, on the last day of each month:
(a) of the date the institution receives a student’s notice of withdrawal;
(b) of the date the institution provides a notice of dismissal to the student; or
(c) after the first 30% of the hours of instruction if section 3 of this policy applies.

6) If an international student delivers a copy of a refusal of a study permit to the institution a copy of the refusal letter is needed and will be refunded in full minus $500